Rechargeable dual connect blue colored mouse - GRADIENT

Good morning,

Thank you for your message.

For first-time use, it is important to let the mouse charge for at least 2 to 3 hours. After this initial charge, it should work without being plugged in.

If this does not resolve the issue, we recommend that you visit a store with your proof of purchase for an exchange or refund. If you purchased the mouse online, please contact us at info@sowe.com so we can assist you further.

We remain at your disposal if you have any further questions.

Sincerely,
The T'nB team

Good morning,

Thank you for your feedback and comments. We understand that setting up the mouse can be a bit tricky at first.

The mouse actually has two connection modes: either via USB dongle or via Bluetooth. Here are the steps to follow to help you properly connect it to your computer:

Initial Charging: Before use, be sure to charge the mouse using the supplied cable.
Activating the mouse: Once the mouse is fully charged, activate it by turning on the ON/OFF button located on the back of the mouse.
Choose the connection mode:
To switch to dongle mode: Press the button located under the T'nB logo on the back of the mouse once. If the LED lights up red (LED at the top), you are in dongle mode. Simply plug the dongle into a USB port on your device.
To switch to Bluetooth mode: Press the same button twice. The middle LED will turn green and flash rapidly, indicating that the mouse is in pairing mode. At this point, go to your device's Bluetooth settings to complete the connection.
Multi-device mode: The third blue LED allows you to connect the mouse to a second device. To do this, simply follow the same connection procedure.
We hope these instructions help you get the most out of your mouse.

If you have any further questions, please do not hesitate to contact us!

Best regards,
The T'nB team

Good morning,

Thank you for your feedback on our Blue Dual Connect Rechargeable Colorful Mouse - GRADIENT. We're sorry to hear that the battery life didn't meet your expectations.

The advertised 6-week battery life is based on average usage. However, several factors can influence battery life.
To optimize your autonomy, here are some tips:

1-Remember to turn off Bluetooth when the mouse is not in use or turn off the mouse manually after each use.
2-We also advise you to fully charge the battery before first use and avoid leaving it plugged in permanently, which could affect its long-term performance.

If, despite these tips, the battery life remains below normal, do not hesitate to contact our customer service to check for a possible battery fault.

We remain at your disposal for any questions.

Sincerely,

The T'nB team